Contacting Centrelink
When you contact Centrelink about payments or complaint, have the following information ready to identify yourself:
- First and last name
- Address
- Customer ID
They can advise if you are eligible for assistance. To learn more or make a claim, visit centrelink.gov.au or call 13 28 50 to avoid face-to-face contact. If necessary, you can visit your local Centrelink office or call 1800 132 468.
Contact Numbers
- Phone Self Service: 13 6240
- Report Income: 13 EARN (13 3276)
- Employment Services: 13 2850
- Older Australians and Financial Information Services: 13 2300
- Disability, Sickness, and Carers: 13 2717
- Families and Parents: 13 6150
- Youth and Students: 13 2490
- ABSTUDY: 1800 132 317 (FREECALL)
- Assistance for Isolated Children: 13 2318
- Farmer Assistance: 13 2316
- Indigenous Call Centre: 1800 136 380 (FREECALL)
- Income Management: 1800 132 594 (FREECALL)
- BasicsCard Balance Check: 1800 057 111 (FREECALL)
- Help in Other Languages: 13 1202
- Financial Information Services Seminar Bookings: 13 6357
- National Business Gateway: 13 1158
- International Services: 13 1673
- Calling from Outside Australia: +61 3 6222 3455
- Fraud Tip-off Line: 13 1524
- Complaints and Feedback: 1800 132 468 (FREECALL)
- Service Centre Fax: 1300 786 102
- TTY Enquiries (Hearing or Speech Impairment): 1800 810 586
Reporting Income and Changes
If you receive payments from Centrelink, you must report any income and changes in your circumstances. This ensures you get the right amount. If you’re overpaid, you’ll need to pay the money back, and there could be penalties for giving incorrect information.
Online Access
Manage your Centrelink payments and services through the myGov portal. Visit Centrelink online for more information.
Email: [email protected]
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centrelink advance payment 1 000
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Additional Information
- Contact Methods: Phone, Email, Website
- Success Rate: 60% of callers reach a real person
- Average Hold Time: More than 30 minutes
- Best Days to Call: Saturday (shortest wait times), avoid Tuesday (longest wait times)
- Common Reasons for Contact: Information requests, employment assistance, payments, and charges inquiries
- Customer Satisfaction: Mixed, with most feeling neutral about the effort needed to reach customer service
Tips for Calling Centrelink
Have the following information ready to help identify yourself:
- First and last name
- Address
- Customer ID
Note: Always be prepared for long wait times and have your personal information ready when calling.